General description of the serviceGeneral Description of the Service
The Listening and CounselingA short-term process with a specialist designed to help you better understand yourself and navigate difficult times. Desk for University Students (S.A.C.S.), active since October 1, 2018, offers the student community a free and confidential space for psychological counseling. It helps students address difficulties related to adapting to the university environment, time management, and study methods, as well as relational issues with peers and/or professors, and symptoms of anxiety, stress, loss of motivation, and feelings of inadequacy. A short cycle of one-on-one sessions is available (in person or online via Teams). Additionally, in March 2025, the University launched a Staff Listening Desk focused on organizational wellbeing and managing workplace issues such as work-related stress, burnout, conflicts, and mobbing.
The service is open to students experiencing difficulties related to:
- adjusting to university life
- exam anxiety, stress, and Difficulty concentratingWhen it is hard to maintain attention, remember things, or stay focused on a task.;
- uncertainty about your choice of study;
- feeling stuck with thesis preparation or the final stages of your degree;
- relationship and emotional difficulties;
- feelings of DisorientationA feeling of being confused, lost, or not knowing which direction to take in life or in your studies., isolation, or general dissatisfaction;
Eligible Users
The service is free of charge and open to all currently enrolled students, specifically to:
- Bachelor’s and Master’s degree students
- PhD students and specializing students
- Erasmus students (both incoming and outgoing)
- Students with Disabilities and/or Specific Learning Difficulties
Note: Access is available for international students (excluding Erasmus/visiting students) and students with disabilities and/or SpLDs (coordination with the University’s inclusion services is highly recommended).
Service structure and type of interventionService Structure and Type of Intervention
Number of free CounselingA short-term process with a specialist designed to help you better understand yourself and navigate difficult times. sessions offered: From 1 up to a maximum of 6 one-on-one sessions (approximately 60 minutes each)
Follow-upMonitoring sessions after the journey, to see how you are doing and whether further support is needed.: 1 session 4 to 6 months after the final appointment
Professional roles involved: Psychologists and psychotherapists
Head of Service / Contact Person: Prof. Sabrina Pitzalis (Rector’s Delegate for Psychological Wellbeing
Types of support:
- Individual psychological counseling
- Career and Academic Counseling
- Support during transitional phases (starting university, graduating)
- Thesis Preparation Support
- Exam Anxiety and Academic Stress Support
- Support for study skills and time management;
- Organizational wellbeing and work-related stress support for staff.
Service Delivery Methods
Sessions are available both in person and online; both options are open to all students.
Services for international and visiting students
The service offers:
- CounselingA short-term process with a specialist designed to help you better understand yourself and navigate difficult times. sessions in English
- Online sessions available (including from abroad)
- Support for cultural adaptation
- Liaison with International Offices
Erasmus students (both incoming and outgoing) can access a short cycle of sessions (1–6 sessions, plus a potential follow-up) under the same conditions as all other students.
Service access and contact requests
If you feel the need for a chat, want more information, or would like to find out how our CounselingA short-term process with a specialist designed to help you better understand yourself and navigate difficult times. services can support you, please don’t hesitate to reach out. Fill out the fields below, and a WAVE network representative will get back to you as soon as possible to offer a listening ear and support.
In line with University hours, appointments can be requested during the following time slots: Monday to Friday, 9:00 AM – 1:00 PM and 2:00 PM – 7:00 PM.
The service is available 11 months a year (closed in August), for a total of approximately 400 hours per year.
Service locations
Find us at:
Rome, Palazzo H (Rectorate) – S.A.C.S. (Students) Piazza Lauro de Bosis, 15 – Roma (RM), 3° piano – stanza D.506 Open on Google Maps Rome, Palazzo H (Rectorate) - Listening Desk (Staff) Piazza Lauro de Bosis, 15 – Roma (RM), 3° piano – stanza D.507 Open on Google MapsAccessibility for students with disabilities
- Elevators
- Accessible restrooms
Note: Venue accessibility (ramps, elevators, restrooms, and signage) is partial. Elevator access is available up to the 3rd floor, followed by a final flight of stairs.
Additional services
Physical and Psychological Wellbeing: Services and Initiatives (Beyond Counseling)
- Inclusion Policies: Specialized Tutoring Office (UTS); Working Group on Specific Learning Difficulties (SpLDs).
- Gender Policies: Gender Equality Plan (GEP); Gender Budgeting; Positive Action Plan (PAP); Manifesto against Gender-Based Violence; ALIAS Careers (Gender IdentityThe sense of who you are, what you want, and what matters to you; it is built over time, also through experiences and relationships. & Expression).
- University Center for Sports Medicine and Physical Exercise (University Outpatient and Sports Medicine Clinic).
PRO.Ben. Initiatives / PRO.Ben. Project (Wellbeing Promotion)
- Establishment of the Research, Sport, and Wellbeing Hub (cognitive-motor training with a positive impact on student psychological wellbeing).
- Awareness and Outreach Event: Friday, October 10, 2025 (World Mental Health Day), Via dei Robilant 1 Campus:
- conference: 3:00 PM – 4:30 PM (Room PM1)
- hub Opening Ceremony: 4:30 PM – 5:30 PM (Room SNA3)
- reception: 5:30 PM – 6:30 PM (Room SNA2)
